Patient TRIAGE

We are trialling this system from 1st June 2026.  You can complete the on line form Monday to Friday between 8 am and 11 am.  We are aware the telephones are exceptionally busy in the mornings this will allow another method of contacting us.

What is Patient Triage?

It will allow Park Practice to receive information directly from the patient or their carer about any medical concern, medication query, or administration question.

This will allow the GP partners to ensure the patients with the most urgent needs are appropriately treated. You may not need an appointment, you may be sign posted to other services, for example the pharmacy or have tests requested before you see the doctor.

What happens after I submit my query?

Medical queries will be triaged by one of the GP partners. A member of the administration team will respond to you within 24 hours. Conditions that need to be assessed on the same day will be prioritised.

Will I get an appointment quicker if I speak to reception?

Our lines are remarkably busy; our patient triage service offers another way to contact the practice securely.